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MEMBER FAQ

【Membership Registration】

Do I have to register for a membership before shopping at OPTICAL 88 Online Store?

Yes, you have to register as an 88 CLUB member before shopping at OPTICAL 88 Online Store.

 

How to register for OPTICAL 88 CLUB membership?

Click HERE now to setup your OPTICAL 88 CLUB member account! At the page of “Create An Account”, fill in all the required information (indicated with “*”), click “Register”, and select the latest purchase record from OPTICAL 88 retail stores for account binding.

*Remarks: Account binding shall not be amended after setup. If you choose to skip the binding, a new account will be created. You may not be able to check the past prescription for future purchase or repurchase of contact lens.

 

I have made purchase in OPTICAL 88 retail stores. How to bind both member accounts?

After entering your personal information, our system will pair up your mobile phone number. Please select your member account for the binding. You may check your prescriptions for prescription glasses, contact lens and service appointment.

*Remarks: Account binding shall not be amended after setup. If you choose to skip the binding, a new account will be created. You may not be able to check the past prescription for future purchase or repurchase of contact lens.

 

Why more than one accounts of mine are shown during account binding?

If you or your family made purchase from several stores with the same mobile phone number, more than one member accounts may be shown. If you have any question, please contact us (E-mail: cs-online@optical88.com.hk).

*Remarks: Account binding shall not be amended after setup. If you choose to skip the binding, a new account will be created. You may not be able to check the past prescription or repurchase the contact lens.

 

May I finish the registration first and bind the member accounts later?

No. You must do the account binding during the membership registration. If you choose to skip the binding, binding shall not be reset in the future. A new account will be created by the system. You may not be able to check the past prescription for future purchase or repurchase of contact lens.

 

May I change the account bound?

No. Account could not be unbound or rebound. You need to recreate another OPTICAL 88 CLUB member account to perform such actions.

 

How to update my personal information in the account?

When you log in to the account, you may update your information in “Account Information” at “My Account” page. If you wish to update your mobile phone number or email address, verification is needed.

 

How can I retrieve my password if I have forgotten it?

A link to change the password will be sent to your registered email. The password will be changed once new password is reset.

 

Can I share my account with relatives or my children?

No. Please create individual account for your relatives or children, so their prescription records and appointment of service could be saved individually in each account. By doing so, we could provide you more personalized purchase experience and service.

 

What privilege could OPTICAL 88 CLUB members enjoy?

  1. Earn reward points when purchasing at OPTICAL 88 retail store and online store: $1 = 1 Reward Points
  2. Use reward point to purchase E-COUPON
  3. Get member-only offer
  4. Become OPTICAL 88 CLUB VIP permanently to enjoy 15% off year round discount on regular-priced item when cumulative purchases reach $2,000 at retail store or online store within one year.

 

What extra functions could I enjoy after account binding?

  1. Checking of online purchase record and order status
  2. Setup your wish list
  3. Checking of your contact lens prescription
  4. Purchase contact lens
  5. Enjoy VIP discount at online store after account binding if you are already an OPTICAL 88 CLUB VIP at retail store
  6. Become OPTICAL 88 CLUB VIP permanently when cumulative purchases reach $2,000 at OPTICAL 88 retail store or online store within one year

 

Is OPTICAL 88 CLUB VIP membership permanent?

You can become permanent OPTICAL 88 CLUB VIP with cumulative purchases reach $2,000 at retail store or online store within one year after you registered OPTICAL 88 CLUB.

 

How to gain reward points at OPTICAL 88 retail store and online store?

OPTICAL 88 CLUB Membership scheme is only available at Hong Kong OPTICAL 88 retail store and online store. To gain reward points, you may inform our front line staff about your bound phone number when making payment at OPTICAL 88 retail store or simply shop at our online store!

 

How to use reward points to purchase E-COUPON?

Please click here to know more about the instruction on using reward points to purchase E-COUPON.

 

Latest updated: 2021-04-14

 

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