SOLOS Return and Exchange Policy

*Seven-Day Return and Exchange Policy*

1. Consumers who have purchased products from Optical 88 may request a return or exchange within seven days from the date of purchase if they discover any non-manufacturing-related quality issues. To initiate the process, they should contact the customer service department of Optical 88.
2. Contact Information: Customers are required to report their concerns to Optical 88 by email at [email protected] or call the customer service hotline at 2113 2363.
3. Customers must provide proof of purchase (e.g., invoice, receipt) and provide a detailed description of the product's defect.
4. The product must be in its original condition, unused, and include all original packaging materials and accessories.
5. Optical 88 will evaluate the customer's request and, upon confirming the quality issue, provide specific instructions for the return or exchange process.

*Return and Exchange Application After Seven Days of Purchase*

1. If consumers discover any quality issues with the purchased product after the seven-day timeframe, they should directly contact Solos Technology Limited to proceed with the return or exchange procedures.
2. Contact Information: Customers can submit their application to Solos Technology Limited via email at [email protected] or by contacting the customer service hotline at 2607 4151.
3. Consumers are required to provide proof of purchase and evidence of the product's quality issue (e.g., photographs, detailed description).
4. Solos Technology Limited will review the application and determine the relevant details for the return or exchange. If the quality issue is confirmed, appropriate arrangements will be made for the return or exchange.
5. In the event that the review determines the product malfunction falls outside the scope of quality issues or warranty coverage, customers may be responsible for any associated repair or replacement costs.

Special Note:

1. This return and exchange policy exclusively applies to products purchased through authorized channels of Optical 88 and Solos Technology Limited.
2. Damages resulting from improper use, improper storage, or issues unrelated to product quality are not covered under this return and exchange policy.
3. Updates to the terms and conditions of the return and exchange policy will be published on the respective websites of Optical 88 and Solos Technology Limited. Customers are advised to refer to these websites for the most up-to-date information.